Frequently Asked Questions

Fastlink offers a comprehensive marketing and customer engagement platform designed specifically for small and medium-sized businesses. Our platform combines CRM management, automated follow-up systems, communication tools, content delivery, sales funnel building, website creation, appointment scheduling, review generation, and AI-powered engagement — all inside one unified system.
Our goal is to simplify marketing by replacing the need for dozens of separate tools. With Fastlink, your marketing system becomes centralized, automated, and designed to help you convert more leads while reducing manual work for your team.

SMBs need marketing solutions that are powerful but not overwhelming. Fastlink provides enterprise-level tools without the complexity or high cost typically associated with large marketing platforms.
We focus on giving SMBs:

- A unified dashboard for all marketing and communication

- Automation that reduces repetitive work

- A simple, intuitive CRM

- Automated lead nurturing that prevents lost opportunities

- Integrated scheduling, funnels, and websites

-AI-powered customer engagement
Fastlink handles setup, strategy, and ongoing support so even non-technical teams can operate confidently.

Fastlink customizes your CRM to match your exact sales process. We build pipelines that reflect the real stages your leads move through — from initial contact to final sale.
Our CRM setup includes:

- Creating custom sales stages

- Organizing contacts by tags, sources, industries, or interests

- Automating lead assignment to team members

- Building tasks and reminders to ensure timely follow-ups

- Tracking communication history across calls, emails, and text

- Setting up built-in reporting dashboards
Our CRM isn't just a contact list; it becomes the operational hub of your sales process, keeping your team organized and focused.

Yes. Fastlink builds automation workflows that handle follow-ups, reminders, lead nurturing, customer onboarding, and ongoing engagement.
Automated workflows can:

- Send personalized emails

- Deliver text messages

- Trigger reminders for staff members

- Move leads through sales stages

- Tag and segment contacts based on behavior

- Send appointment reminders

- Reconnect with cold leads

- Follow up after purchases or service visits
These automations ensure that every lead receives timely attention, even when your team is busy.

Absolutely. Fastlink creates high-performing websites, landing pages, and multi-step sales funnels designed to convert visitors into leads and customers.
We design:

- Full business websites

- Promotional landing pages

- Lead capture pages

- Event and webinar sign-up pages

- Product and service pages

- Upsell/downsell sequences

- Thank-you and follow-up pages
All pages are integrated directly into your CRM, scheduling tools, analytics, and marketing automation — creating a seamless experience for both your customers and your team.

Fastlink centralizes all customer communication into a single, unified inbox where your team can see and respond to every message. This prevents missed conversations and ensures fast response times.
Our communication system supports:

- Two-way SMS messaging

- Email communication

- Phone call tracking and recordings

- Website chat widgets

- Social media messaging integration

- Automated “missed call text-back”
This unified communication approach helps businesses stay responsive, build trust, and close more opportunities.

Fastlink provides a fully integrated scheduling and calendar system designed to eliminate the back-and-forth of booking appointments.
We set up:

- Custom calendars for individuals or teams

- Confirmation and reminder messages

- Automated no-show follow-ups

- Rescheduling links

- Intake forms connected to the booking process

- Payment-enabled booking when needed
Whether you're scheduling consultations, services, coaching calls, or internal meetings, Fastlink streamlines the process from start to finish.

Yes. Fastlink includes a reputation management system that helps businesses build trust and credibility through consistent positive reviews.
We set up automated review request campaigns that:

- Send personalized requests after appointments or services

- Gently remind customers who haven’t responded

- Filter negative feedback into private channels

- Encourage satisfied customers to leave public reviews

- Track review volume and rating trends
Positive reviews are crucial for SMB visibility, and Fastlink makes it easy to grow your reputation over time.

Absolutely. Fastlink helps you create and manage targeted marketing campaigns through both email and SMS.
Our services include:

- Designing branded templates

- Writing compelling messages

- Segmenting audiences for better targeting

- Scheduling campaigns

- Running promotions and drip sequences

- Setting up automated newsletter systems

- Analyzing open rates, click rates, and conversions
Email and SMS remain two of the most powerful channels for reaching customers — and Fastlink ensures you use them effectively.

Yes, Fastlink includes a built-in social planner that allows you to schedule and publish content across major social platforms.
We help your team:

- Plan weekly or monthly content

- Draft and approve posts

- Schedule posts across multiple channels

- Track engagement and impressions

- Maintain a consistent posting schedule
This helps SMBs stay active on social media without spending hours managing individual platforms.

Yes. Fastlink builds AI-powered digital assistants that interact with your leads and customers 24/7.
AI functions include:

- Answering common questions

- Greeting website visitors

- Qualifying leads

- Capturing contact information

- Booking appointments

- Providing product or service details

- Following up by text or email

- Keeping conversations alive until a human takes over
Fastlink trains each AI agent to match your brand voice and customer needs, ensuring the experience feels personal and professional.

Fastlink sets up comprehensive reporting dashboards that help SMB owners make better marketing decisions.
Our analytics cover:

- Lead source performance

- Funnel conversion rates

- Website and landing page traffic

- Appointment metrics

- Campaign engagement

- Email/SMS performance

- Customer activity and lifetime value

- Revenue forecasting

- Sales team performance

- Reputation and review data

- AI assistant interactions and effectiveness
We translate these numbers into actionable insights so you always know what’s working, what needs improvement, and where to invest next.